How Way of Life Achieved 48% Revenue Growth & 85% Occupancy with Hospiria
‘A sense of belonging’ achieved by Way of Life
Way of Life, a modern disrupter in the BTR sector, lays the foundations for renters to make a real home that is design led and community focused. As well as the apartments, they offer co-working spaces, members’ lounges, roof terraces and other amenities such as gyms, commercial kitchens, post rooms and more. When booking one of their guest suites for a short-stay, Way of Life’s purpose statement - ‘a sense of belonging’ resonates with guests looking for a quintessential slice of modern London life.
Way of Life partnered with Hospiria to navigate London's complex short-term rental regulations while maximizing revenue potential. Through strategic property management and 24/7 guest support, Hospiria helped Way of Life achieve remarkable results: 48% revenue increase, 85% average monthly occupancy, and a 9.5/10 booking.com rating.
The Challenge: Navigating Regulatory Compliance While Maximizing Revenue
When London implemented the 90-day short-term rental restriction, Way of Life faced a critical decision. Rather than risk non-compliance, they made the ethical choice to pause operations until securing proper planning permissions—a process with no guaranteed outcome.
Key Challenges:
- Uncertain regulatory approval timeline
- Revenue loss during permission process
- Need for compliant property management system
- Maintaining luxury service standards during transition
Way of Life needed a property management partner that understood their ethical stance and could deliver results once permissions were secured.
The Solution: Hospiria+ Service
Distribution & Revenue Management
40+ distribution channels including Airbnb, Booking.com, and Expedia
Dynamic pricing optimization with regular market assessments
Automated revenue strategy adjustments based on market conditions
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Operational Excellence
24/7 dedicated reservations team for seamless guest experience
Automated guest communications throughout the booking journey
Streamlined operational processes with real time notifications
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Premium Guest Support
Round the clock first line support ensuring luxury service standards
Dedicated account management for personalized service delivery
Quality assurance protocols maintaining brand excellence
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The Results: Outstanding Performance Metrics
Revenue Growth
48% revenue increase in Q3 2023 vs. Q3 2022
Strong average daily rate (ADR) growth year on year
10 confirmed bookings within first 14 days of going live
Occupancy Success
85% average monthly occupancy achieved within 90 days
181 nights of accommodation managed in first 90 days
Consistent performance across all distribution channels
Guest Satisfaction
9.5/10 overall rating on Booking.com
Multiple 10 star reviews highlighting exceptional service
Improved guest experience through automated communications
Key Takeaways
- Ethical Compliance: Hospiria supported Way of Life's commitment to regulatory compliance without compromising growth potential
- Rapid Market Reentry: Achieved immediate market presence across 40+ channels upon regulatory approval
- Premium Service Delivery: 24/7 support maintained luxury standards while freeing internal resources
- Measurable ROI: 48% revenue growth and 85% occupancy demonstrate clear return on investment
- Guest Experience: 9.5/10 rating proves that operational efficiency enhances rather than compromises service quality
"At Way of Life, we have a growing appetite to include Guest Suites as an offering within our developments. Although the management and turnarounds are managed in house, the bookings are managed by Hospiria. Hospiria ensure that the process is seamless and that we maximise revenue as a business. I can safely say that having Hospiria onboard enables us to run an effective Guest Suite model. Knowing that Hospiria are available to answer any queries or advise on the market is priceless to us as operators."
James Basnett, Senior Regional Manager | Way of Life
Ready to Transform Your Property Performance?
Way of Life's success demonstrates how the right property management partner can navigate complex challenges while delivering exceptional results. Hospiria's Plus Service Solution provides the comprehensive support needed to maximize revenue, ensure compliance, and maintain luxury service standards.
Contact our team today to discover how Hospiria can transform your short-term rental performance.
