4.5 Confirming, Amending & Cancelling
There is a difference between confirming, amending & cancelling your bookings depending on whether these were manual bookings (direct bookings manually entered on our Hospiria account) or platform bookings.
Manual bookings are direct bookings that you have manually entered in your Hospiria account. You can amend or cancel manual bookings on your Hospiria account.
Platform bookings are instant bookings and are sent to Hospiria as confirmed. The platform will send the guest their own confirmation. Hospiria then confirm the booking by confirming the payment has been received. You can then mark as paid, and from here send your own confirmation. Platform bookings cannot be amended or cancelled through Hospiria; this must be done on the platform.
Our technology is a game changer
- Full listing and expert price setting on 40+ platforms to take your occupancy and profits to the next level
- The dashboard lets you see how your portfolio is performing at a glance
|Distribution via 40+ platforms including major, affiliate, select access* and niche platforms|
|Single property page - Manage all your listings from within the platform|
|Booking management - Fully synced Bookings list|
|Single & Multi-calendars - flexibly update your availability and see your properties all in one place|
|Performance reporting in one dashboard - see your key metrics by Company or Apartment|
|Dynamic pricing - Managed in-platform and powered by Pricelabs, to increase revenue through rate optimisation.|
|Enquiry management - Track, action and convert direct bookings in one place|
|Smart Availability Search - Match enquiries with available properties through smarter searches.|
|Automated customer communications - Customisable email templates for all your communication needs|
|Automated Scheduler - Aut-schedule your field activity inc. check ins, cleaning and maintenance|
|Deep third-party integrations - Connect your automated schedule to Breezeway, Keynest and more|
|Customisable pre-check in process - Check-in and out times, special welcome packages & upgrades|
|Deposit management - Track, amend and action deposits from Hospiria|
Our Service Support
Most companies just offer a technology. We offer a support service as well, taking care of everything from onboarding to reservation management.
Platform & listing management
Access to exclusive channels
Account management with all platforms
Host insurance through our specialist partners
Professional listing and expert optimisation
Pricing management from our experts
All payments handled
24/7 reservation desk
Customised pre-check-in services
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